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FAQs
Frequently Asked Questions
Guangzhou Trader is a cross-border e-commerce platform based in Guangzhou, China, offering high-quality products from Chinese manufacturers to global customers.
Our products mainly come from reputable factories in manufacturing hubs like Guangzhou, Shenzhen, and Dongguan.
We primarily feature Guangzhou-made products but also include high-quality items from other regions of China.
Usually within 1–3 business days after payment confirmation.
We use DHL, FedEx, UPS, EMS, and economy shipping options.
Asia: 5–10 days; Europe/America: 7–15 days; Remote areas: 15–25 days.
Yes, a tracking number will be provided once your order ships.
Yes, for selected countries. Please contact our support team for details.
We accept PayPal, credit cards (Visa, MasterCard, Amex), Apple Pay, and Google Pay.
Yes. All payments are protected by SSL encryption.
Unless stated otherwise, prices do not include import taxes or customs duties.
Yes, all our products come directly from certified manufacturers.
All suppliers are strictly vetted, and products undergo multiple quality checks before shipment.
Yes, detailed specs are listed on product pages, some with downloadable manuals.
Contact us within 7 days with photos or videos; we’ll arrange a refund or replacement.
Yes, within 30 days if unused and in original packaging (excluding custom items).
We cover shipping for quality issues; customers pay for personal preference returns.
Usually 2–3 business days after return approval.
No, guest checkout is available, but registered users can track orders and enjoy discounts.
Yes, we comply with privacy regulations and never share your data without consent.
Yes, before shipment. Please contact us as soon as possible.
Yes, electronic or commercial invoices are available upon request.
We will resend or fully refund if the shipment is confirmed lost.
