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Returns Policy
30-Day Return Policy
Welcome to Guangzhou Trader (gztrader)! We’re committed to making your shopping experience enjoyable and worry-free. If something isn’t quite right with your order, our 30-day return policy has you covered. Here’s everything you need to know to return an item smoothly.
General Return Conditions
As long as they meet these simple conditions, most items can be returned within 30 days:
- The item is in its original condition and packaging.
- It hasn’t been used, worn, or washed.
- All tags, labels, and accessories are still attached.
- For hygiene-sensitive products, security seals must remain unopened and intact.
Our Returns Team will carefully inspect each item to ensure it meets our quality and hygiene standards. We may need to decline refunds for items that are damaged, used, or not returned according to these guidelines—but don’t worry, we’ll guide you through the process!
Category-Specific Return Guidelines
Different products have slightly different rules. Here’s a quick breakdown:
- Compression Garments / Intimate Wear / Personal Care Devices
Must be unopened, unused, and in original packaging with hygiene seals intact. - Apparel & Footwear
Must be unworn and unwashed, with original tags and packaging. Feel free to try them on for size! - Electronics & Devices
Must include all original accessories, manuals, and packaging. Opened items might have a small restocking fee. - Custom or Personalized Products
Non-returnable unless they arrive defective or damaged. - Health & Wellness Devices (e.g., massage tools, posture correctors)
Must be clean, undamaged, and in original packaging. Lightly used items may qualify for a partial refund. - Food / Supplements
Non-returnable unless unopened and unexpired. - Large Furniture / Appliances
Returnable within 30 days, but extra shipping arrangements may be needed (fees may apply). - Digital Products (e.g., software, e-books)
Non-returnable unless they don’t work as promised.
Incorrect or Duplicate Items
Received the wrong item or an extra one by mistake? No problem! Reach out to us right away, and we’ll arrange a hassle-free return or exchange to get it sorted fast.
Shipping & Fees
Who pays for return shipping?
- If the return is due to a product defect or our mistake (like sending the wrong item), we’ll cover the return shipping costs. Just keep your shipping receipt for reimbursement.
- For personal reasons (e.g., changed your mind), you’ll cover the return shipping cost. We suggest using a tracked service for peace of mind!
International Returns
- If your item is shipped from abroad, please contact us first to confirm the customs requirements and the correct return address. You may be responsible for any local duties or fees.
Before Returning an Item
Let’s make this easy! Contact us first via our Contact Page (select “Return Authorization Number” under Problem Type) or email us at [email protected]. We’ll send you a Return Authorization Number (RAN) along with step-by-step instructions and the right return address. Returns without an RAN might take a little longer to process, so don’t skip this step!
How to Return an Item
Here is a checklist of return instructions to ensure you are fully prepared before returning your item:
1. Contact us to obtain your returns authorization number and the return address. Note that the return address may differ from our business address, so be sure to contact us before returning items to obtain the correct return address.
2. Attach a brief note to your item including the following details:
- Your RAN
- Your name
- Contact details
- Order number (e.g., #GT25-XXXX-XXXXX)
- Reason for return
3. Package your item securely to prevent damage.
4. Send the package back with sufficient insurance to the address provided by our customer care team.
5. Retain your proof of posting.
6. Await your refund or exchange.
During the return shipping process, you are responsible for the safety of the items. Before we receive the items, please ensure to use a shipping method with tracking and sufficient insurance or damage compensation. Again, please use suitable packaging to protect the items. You are responsible for the safety of the items until they reach us.
Returns Without Authorization
If an item arrives without a valid RAN or goes to the wrong address, it might take us a bit longer to process. Any extra shipping fees for redirection may come out of your refund, so double-check with us first!
Special Situations
- Holiday Purchases
Bought something during a big holiday (like Chinese New Year or Black Friday)? We’ll extend the return window by an extra 7 days after the holiday. Check our website for exact dates! - Delayed Deliveries
If shipping delays mean you get your order late, don’t worry—the 30-day countdown starts when you actually receive it. Just share your tracking number if we need to verify.
Refunds
Once we receive and check your return, we’ll process your refund to your original payment method within 1–2 business days. Depending on your bank or payment provider, it might take a few extra days to show up.
Exchanges
Want something different instead? We’ll ship your exchange as soon as the carrier confirms your return is on its way back to us.
Our Promise
Your satisfaction matters to us! If you’re unsure about anything—whether it’s a product detail or the return process—reach out to [email protected]. We’ll reply within 3 business days to help you out.
We also care about the planet, so we encourage thoughtful shopping to reduce unnecessary returns. When you do send something back, feel free to use eco-friendly packaging if you can—every little bit helps!
This policy may change as we grow, so check back now and then.
Last updated: April 7, 2015