Due to the surge in shipment volume during the U.S. Black Friday period and the peak holiday season, Royal Mail is currently experiencing significant parcel backlogs. This situation has caused delays in both online tracking scans and final delivery. We have promptly initiated follow-up actions and are verifying the recovery timeline with relevant partners.

The delays mainly affect parcels dispatched from the UKGF and UKTW warehouses since local time December 1st, specifically within the Royal Mail – Tracked 48 Parcel service. We are maintaining close communication with our partners to improve processing efficiency and reduce the impact of the seasonal peak on delivery services.

As the logistics network is gradually being cleared, service performance is expected to improve. We will continue to monitor the overall delivery status and provide timely updates once new recovery information or progress becomes available. We appreciate your understanding and support during this busy period.

Best regards,

The Guangzhou Support Team